Account & Registration
Find answers to everything related to registering on Fanatics and managing your account — all in one place.
Signing up on fanatics is quick and simple. You'll need an active mobile number or email address, a strong password, and your date of birth. For account verification, you may later be asked to provide your National ID or passport details. The whole process takes about 3 minutes.
Keep in mind: Fanatics is strictly for individuals aged 18 and above. Age verification is mandatory.
No. Under Fanatics' rules, each person is allowed only one account. Multiple accounts are strictly prohibited — if detected, all associated accounts will be closed and any bonuses will be forfeited.
KYC (Know Your Customer) is mandatory for all licensed gaming platforms. It verifies your identity, prevents money laundering, and keeps your account secure. Typically, you just need to upload a photo of your National ID, passport, or driving licence.
To close your account, get in touch with the support team. As part of our responsible gaming commitment, we also offer self-exclusion and temporary break options. Before deleting your account, make sure your balance is zero.
Yes, you can update your phone number, email, and password from account settings. However, once your name and date of birth have been verified, you'll need to contact the support team to make any changes to those.
Payments & Withdrawals
Everything you need to know about deposits, withdrawals, and payment methods.
Fanatics supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and bank transfer. With Bangladesh's most popular mobile banking methods covered, transactions are quick and straightforward.
The minimum deposit at fanatics is just ৳500. This applies to all payment methods. However, certain bonus offers may require a specific deposit amount — check the bonus terms for details.
Withdrawals are usually processed within 24 hours. In most cases, funds arrive in your mobile banking account within just 1–3 hours. Pending KYC verification may cause delays.
Fanatics does not charge any deposit fees. However, your mobile banking operator (Mobile Pay, Nagad, etc.) may apply their own transfer charges — this depends on the respective service provider.
Wait a few minutes first — balances typically update within 5–10 minutes. If it still hasn't reflected, contact support with a screenshot of your payment. Keep your transaction ID handy, as it'll help resolve the issue faster.
Bonuses & Promotions
Details on the welcome bonus, reload offers, and loyalty programme.
Once you complete registration and make your first deposit, the welcome bonus will be credited to your account automatically. A minimum deposit amount is required to qualify. Check the Terms & Conditions page for full details.
No, bonus funds cannot be withdrawn directly. You need to place a certain amount in wagers using the bonus (wagering requirement) before any winnings become withdrawable. The wagering requirement varies by offer.
With fanatics, you earn loyalty points on every bet you place. Once you accumulate enough points, they can be converted into bonus credits or special rewards. The more you play, the more points you earn — and the higher you climb through the VIP tiers.
Bonus validity varies by offer. Welcome bonuses are generally valid for 30 days. If the wagering requirement is not met within the specified period, the bonus may be forfeited. Always check the expiry terms before claiming an offer.
Games & Betting
General questions about slots, Live Casino, and Sports Betting.
fanatics offers over 1,000 games, including slots, Live Blackjack, Baccarat, Roulette, Poker, crash games, Sports Betting (cricket, football, kabaddi, and more). New games are added all the time.
Yes. All games on fanatics are powered by RNG (Random Number Generator) technology, ensuring fair and unbiased outcomes. They are regularly audited by independent third-party testers. Live games are streamed in real time with actual dealers.
Maximum bet limits vary by game and event. Standard players have a set limit, while VIP members can place higher bets. The High Roller section offers special perks for those looking to wager big.
After reconnecting, your game will resume from where it left off. For slots, any incomplete round will be completed automatically. If you disconnect during a live game, that round will be voided and your stake will be refunded.
Security & Privacy
Everything you need to know about keeping your account and personal information secure.
Completely secure. Fanatics uses 256-bit SSL encryption, and your personal information is never sold or shared with third parties. Read our Privacy Policy to learn exactly how your data is stored and used.
Go to Account Settings and click on "Security". From there, you can enable Two-Factor Authentication. Each time you log in, a one-time OTP will be sent to your registered mobile number, which you'll need to enter to proceed.
Change your password immediately and notify the support team. Log out of all active sessions from your account settings. If you haven't enabled 2FA yet, do it now. Remember — Fanatics will never ask for your password or OTP.
App & Downloads
Questions about downloading and using the Fanatics mobile app.
The Fanatics app is available directly from our download page. Android users can install the APK file directly. iOS users can access it as a web app through their mobile browser.
Before downloading the APK, go to your phone's settings and enable "Unknown Sources" (or "Install unknown apps"). Then tap the downloaded APK file and hit Install. Once installation is complete, open the app and log in.
Yes, it's the same account. Whether you log in via the app or the website, your balance, bonuses, and history all stay in sync. No need to create a separate account.
The app will notify you when an update is available. Head to the download page, grab the latest APK, and reinstall it. Your existing data and account details will remain safe.