Fanatics' Privacy Policy – Our Commitment to Protecting Your Data

Fanatics ("we", "us") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of our website and mobile app users ("you", "user").

By creating or using an account on the Fanatics platform, you are considered to have agreed to this Privacy Policy. Our goal is always to be transparent – so you always know how your data is being used.

This policy has been developed in compliance with applicable data protection laws in Bangladesh and the guidelines of international gaming regulatory bodies. If you have any questions, please contact our support team.

Fanatics collects only the information that is necessary. Requesting unnecessary or excessive data goes against our policy. The types of information we collect:

We never store your password in plain text. All passwords are stored using strong hashing algorithms.

Fanatics uses your information only for specific, lawful purposes. Your data is used for the following:

• Account Management: To manage registration, login, and account settings.
• Payment Processing: To securely process deposits and withdrawals.
• KYC Verification: To verify your identity in compliance with international regulations.
• Fraud Prevention: To detect and block suspicious activity.
• Service Improvement: To analyze usage patterns and improve your experience.
• Legal Obligations: To fulfil legitimate requests from government or regulatory authorities.
• Customer Support: To resolve your issues quickly.
• Responsible Gaming: To monitor gaming behavior and identify potentially harmful patterns.

Fanatics shares your information with third parties only in limited and specific circumstances, which are:

• Payment Processors: Only the necessary information is shared to process payments with Mobile Pay, Nagad, and your bank.
• KYC Verification Services: Your information is shared with trusted verification partners solely for identity confirmation purposes.
• Legal Authorities: With relevant authorities when required by a valid court order or government investigation.
• Security Partners: With specialist partners for fraud detection and cybersecurity.

In all of the above cases, Fanatics ensures that third parties adhere to the same standard of privacy policy. All entities associated with us are bound by strict data protection agreements.

In the event of a change in ownership of Fanatics, users will be notified in advance and full transparency will be maintained regarding how their data will be handled.

Fanatics uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

Types of cookies Fanatics uses:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: For monitoring page loading speed and performance. No personal information is stored.
• Functional Cookies: To remember your preferred language, settings, and theme.

Fanatics does not use any third-party advertising cookies. Your browsing habits are never shared with advertising networks.

Fanatics has implemented industry-leading technical measures to protect your information. The key pillars of our security framework are:

• 256-bit TLS/SSL Encryption: Fully protected during data transfer.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect against server attacks.
• Regular Security Audits: Audited by independent security experts.
• Encrypted Database: Stored data is also encrypted.
• Access Controls: Only authorized personnel have access to specific data.

That said, no digital system is 100% secure. In the event of a security breach, Fanatics will notify affected users as quickly as possible and take all necessary steps to address the situation.

Fanatics believes you should have full control over your own data. You have the following rights:

To exercise any of these rights, please contact our support team. Fanatics typically responds to all requests within 30 business days.

Fanatics is an adults-only platform. No one under the age of 18 is permitted to use our services, and we do not knowingly collect any information from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If a user is found to be underage, their account is closed immediately.

Fanatics may update this Privacy Policy as needed. Changes may be driven by:

• To comply with new laws or regulatory guidelines.
• Launching new services or features.
• To improve security measures.
• Based on user feedback.

For significant changes, Fanatics will notify you in advance via email, SMS, or app notification. The date of the change will be noted under the "Last Updated" section at the top of this page.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. You always have the option to close your account if you do not agree.

For any questions, requests, or complaints regarding our Privacy Policy, Fanatics is always here to help. Get in touch with us:

After a complaint is submitted, Fanatics typically provides a full response within 30 business days. Complex matters may take longer, in which case you will be kept informed of the progress.